Is Volaris Good Airline?
Volaris (Y4) is the second-largest airline in Mexico and is a low-cost carrier that flies non-stop to about 50 destinations including 35 points within the country. But is Volaris a good airline? In this article, we will look at the reviews and ratings of Volaris to answer this question.
Volaris Ratings and Reviews
Volaris online reviews currently holds an average rating of 2.5/5 stars from 6000 reviews. The biggest complaint from former passengers is the airline’s poor customer service. Customers have reported that the customer service staff is not well trained to provide information, and that the airline work ethic is simply the worst. Other complaints included delays, flight cancellations and merges, and lack of some inflight amenities and charges.
Despite the negative customer reviews, Volaris is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. This product rating includes cabin comfort, food, beverages, entertainment, onboard wifi, and other features.
The Bottom Line
Overall, if you’re looking to save some money and are willing to deal with the limited services, lack of some inflight amenities, and charges, then Volaris is a good airline. It is a reliable airline with excellent on-board product and staff services.
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What makes Volaris such an affordable option?
Volaris works similarly to Spirit and Frontier, who are ultra-low-cost airlines, by providing a very low basic fare and then charging for any additional services, including choices of seat, baggage, and food/beverages on board, that may be part of the package with other airlines.
How dependable is Volaris?
Volaris online reviews have a mean rating of 2.5 out of 5 stars from 6000 reviews. What many former customers have expressed dissatisfaction with is the lack of customer service support and the difficulty of speaking to a real person, as opposed to a chatbot.
Which airline is preferable, AeroMexico or Volaris?
Aeromexico provides better service, amenities, and features like USB charging outlets, entertainment, free drinks, and snacks. Both airlines are secure, although Volaris was recently honored as the most secure airline in Latin America.
Do Volaris flights typically arrive on schedule?
They are punctual, and the staff are always friendly and helpful.