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a guide to viva aerobus customer service 24 04 2023 2

A Guide to Viva Aerobus Customer Service

As an experienced traveler and expert on the topic, I am here to answer the question – is Viva Aerobus customer service 24 hours? To start, let’s review all the information we have about Viva Aerobus customer service.

Is Viva Aerobus Customer Service 24 Hours?

Viva Aerobus customer service is not available 24 hours. Our hours of operation are Monday to Friday from 9:00 a.m. to 7:00 p.m. However, if your checked bags are delayed or misplaced, Viva Aerobus will make every reasonable effort to deliver your bags within 24 hours.

Customer Service Contact Info

  • From Mexico: +52 818 215 0520
  • Lost Baggage: +52 818 215 0196
  • Lost Baggage: +52 555 169 3753

Viva Aerobus Locations

  • San Antonio, TX 78216: 9800 Airport Blvd. – Phone: (888) 588-2434
  • Chicago, IL 60666: 10000 W O’Hare Ave. – Phone: (866) 359-8482

For more information about Viva Aerobus, including rates and reviews, check out Find Traveling Deals.


What is the best way to reach VivaAerobus?

If you have any queries, issues with the platform, or would like to provide us with your opinions, you can reach out to us via email at [email protected] or through our Facebook or Twitter accounts.

Is it possible to terminate a VivaAerobus booking within 24 hours?

VivaAerobus allows for free cancelations if you request them within 24 hours of purchasing the ticket and at least 7 days before the flight. If you do not request the cancelation within the 24 hour window, your ticket will become non-refundable.

What is the phone number for VivaAerobus in Mexico?

You can also reach out to our call center and ask to be connected to the correct department. For those in Mexico, dial (81) 8215 0150; for those in the US or Canada, dial +1 (866) FLY VIVA (359 8482).

What is the abbreviation for VivaAerobus?

The International Air Transport Association (IATA) code, the International Civil Aviation Organization (ICAO) code, and the callsign for Viva Aerobus are VB, VIV, and AEROENLACES, respectively.

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